FREQUENTLY ASKED QUESTIONS

Can I cancel my order after it has been placed?

Yes, you may cancel your order if the seller has not yet shipped the product.

Step by step on how to cancel your order:

  1. Go to My Purchase -> To Ship.
  2. Click Cancel button.
  3. Click Confirm.
  4. Choose your cancellation reason.
  5. Click Submit button.
How can I track my order status?

You can track your order by use the tracking number that have been attached by the seller.

Step by step on how to cancel your order:

  1. Go to My Purchase -> To Receive.
  2. Choose the order.
  3. Click Details.
  4. Choose your cancellation reason.
  5. Copy the tracking number and use the provider website to track your order.
What should I do if I receive a damaged or incorrect item?

For any disputes, you can use our chat features to contact your cooperative.

Step by step on how to cancel your order:

  1. Go to My Purchase -> Purchase History.
  2. Choose the product and click Details.
  3. Click Chat with Merchant and you can start to be messaging them
What payment methods are accepted?

Currently, we accept only online banking as a method of payment.

What are the shipping options available?

We offer two convenient shipping options:

  • Self-Pickup: You can choose the nearest branch to collect your product.
  • Merchant's Own Delivery: The seller will ship your product directly to your home.
When will I receive my refund?

Your refund will be processed and credited to your account within 3 to 5 business days.

What happens if my orders have been rejected by the sellers?

If your orders are rejected by the sellers, you can request a refund for the order

Can I check out all the items in my shopping cart using different delivery methods for each item, while using a single payment method?

Currently, you can check out all items in your shopping cart using one delivery method and one payment method. If you want to use different delivery methods, you will need to place separate orders.